Policies and agreements for sheybklyn IT Services.
Last updated: September 14, 2026
Terms of Service
These Terms of Service govern your use of sheybklyn IT Services and the technology support services we provide.
All service requests are reviewed before work is scheduled. Submitting a request does not guarantee immediate service.
Quotes, when provided, describe proposed scope and pricing. Work beyond the quoted scope may require additional approval.
You agree to provide accurate contact information and to cooperate reasonably during troubleshooting, repair, or consulting engagements.
Payment terms are described on quotes and invoices. Late or unpaid balances may delay further service.
We may decline or discontinue service for abusive behavior, unsafe conditions, illegal activity, or requests outside our scope.
These terms may be updated periodically. Continued use of our services after updates constitutes acceptance of the revised terms.
Privacy Policy
We respect your privacy and handle customer information carefully.
Information we collect: name, email, phone, business details, service request descriptions, device information, uploaded files, account credentials, and communication history related to your service.
How we use it: to review requests, provide support, schedule appointments, process payments, communicate about your service, and improve our operations.
Storage: data is stored in our business systems with reasonable access controls. Uploaded files and service records are retained for business and legal purposes unless deletion is required by law.
Sharing: we do not sell customer data. We may share information with payment processors (such as Stripe) or when required by law.
Security: we use industry-standard practices including encrypted passwords, protected admin access, and CSRF protection on forms. No system is perfectly secure.
Your choices: client portal users may adjust email notification preferences. Contact us to request correction of inaccurate account information.
Service Disclaimer
Technology support is provided on a best-effort basis. While we work carefully and professionally, we cannot guarantee that every issue can be resolved remotely or on the first visit.
Recommendations are based on information available at the time of service.
Third-party software, hardware, internet providers, and cloud services may limit outcomes beyond our control.
Time estimates are good-faith projections, not guarantees.
You are responsible for maintaining your own backups before any service that could affect your data.
Repair Disclaimer
Device repair and upgrade services involve inherent risks. By authorizing repair work, you acknowledge the following:
Backups: You are responsible for backing up your data before drop-off or remote repair. We strongly recommend verified backups of important files.
Data loss: Data loss may occur during diagnostics, repair, operating system reinstall, drive replacement, or recovery attempts — even when we exercise reasonable care.
Best-effort service: We provide repair services on a best-effort basis. Some failures cannot be repaired economically or at all.
Hardware condition: Existing hardware failures can worsen unexpectedly during testing or repair, especially with failing drives, swollen batteries, or damaged components.
Authorization: You authorize the diagnostic and repair scope approved in writing or through the client portal before billable work proceeds.
Data Loss Disclaimer
We take data seriously, but no repair or recovery process is risk-free.
We are not responsible for data loss when adequate backups were not provided by the customer.
Recovery attempts on failing storage media may reduce the chance of successful recovery.
Operating system reinstalls, drive cloning, and migration work may overwrite existing data if backups are incomplete.
If data is critical, tell us before service begins so we can discuss backup and recovery options.
Liability Disclaimer
To the fullest extent permitted by law:
sheybklyn IT Services is not liable for indirect, incidental, special, or consequential damages arising from technology support services.
Our total liability for any claim related to a specific service engagement is limited to the amount paid for that engagement, except where prohibited by law.
We are not responsible for downtime, lost revenue, or business interruption caused by third-party providers, hardware failure, or circumstances outside our reasonable control.
Some jurisdictions do not allow certain liability limitations; in those cases, limits apply only to the extent allowed.
Emergency Support Disclaimer
Emergency support is intended for urgent situations that significantly impact productivity, connectivity, or business operations.
Availability: Emergency response is subject to technician availability and is not guaranteed.
No guarantee: Submitting an emergency request does not guarantee immediate resolution or same-day service.
Additional fees: Emergency support may include after-hours, priority, or onsite fees communicated before or during the engagement.
Scope: Emergency service addresses the immediate issue when possible; follow-up work may be scheduled separately.
Consultation Disclaimer
Technology consulting provides planning, recommendations, and advisory guidance.
Consultation recommendations are advisory. You make the final decisions about purchases, implementations, and configuration changes.
We aim to recommend practical, cost-conscious solutions, including open-source options when appropriate.
Implementation performed by you, another vendor, or us under a separate agreement may produce different results than discussed during consultation.
Consultation deliverables do not constitute legal, financial, or compliance advice unless explicitly agreed in writing.
