A little preparation saves time and reduces stress:
1. Back up important files if the device still boots — or tell us if it does not.
2. List symptoms clearly: when it started, error messages, and recent changes.
3. Gather passwords you may need for testing (email, Wi-Fi) or plan to enter them on-site.
4. Note any accessories (power adapter, dock, external drive) you are including.
5. For business devices, confirm who owns the data and who can approve work.
If the machine will not power on, do not assume the drive is lost — diagnostics often reveal simpler fixes. We will explain options before major work begins.
What To Do Before Requesting Computer Repair
Steps to take before drop-off or remote repair so diagnostics go faster and data stays safer.